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Log into Ellucian.com
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Click on Create a Support Case.
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Please fill out the form including as much information as possible in the description and attach screen shots if possible. Please set the priority level based on the information in the next section.
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When setting a priority for your case, please use the following information to determine what level to set.
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When you are done filling out the form, please click the Submit button. An Ellucian Action Line technician will reach out to you via the case and you will receive an email each time there is interaction within the case moving forward.
When you get access to your case, you can use the Options menu to add others to the case using the Manage Subscribers option. This will allow you to add other staff at COS to the case and they will get updates emailed to them. If someone in Technology Services is working with you, you can add them here.
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When a case is completed, you can close it by using the Close Case option from the Actions menu.
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