Ellucian Customer Center Accounts and Cases
- David Richert
- Ahsen Baig
Creating a Customer Center Account with Ellucian
In your browser, open https://login.ellucian.com to get to the Ellucian sign in page
To create a Customer Center Account, click on the “Sign up for an account” link
Enter in your cos.edu email address, confirm it by entering it a second time and click the submit button
Once you have submitted the form for an account, Ellucian will email the appropriate individuals at COS to validate your employment at COS before you can access the account. At that point, you are able to search for articles and documentation as well as join forums to get relevant information emailed to you.
If you had previously created an account but forgot, or don’t know your password, please use the “Forgot Password?” link from the previous screen to have your account password reset.
Creating a support case with Ellucian
In order to create a support ticket (case) with Ellucian, you will need to be granted permission to do so by Ellucian in their system. Please email csenablement@ellucian.com and request customer case access to create and view your own cases with Ellucian. Make sure to include your name and COS email address in the email. Ellucian will confirm this level of access with Tech Services at COS and then email you back when access has been granted.
If you are at this point or you have gone through this in the past, you can create a support case with Ellucian. Please follow the process below to create a support case.
Log into https://login.ellucian.com
Click on Create a Support Case.
Please fill out the form including as much information as possible in the description and attach screen shots if possible. Please set the priority level based on the information in the next section.
When setting a priority for your case, please use the following information to determine what level to set.
When you are done filling out the form, please click the Submit button. An Ellucian Action Line technician will reach out to you via the case and you will receive an email each time there is interaction within the case moving forward.
When you get access to your case, you can use the Options menu to add others to the case using the Manage Subscribers option. This will allow you to add other staff at COS to the case and they will get updates emailed to them. If someone in Technology Services is working with you, you can add them here.
When a case is completed, you can close it by using the Close Case option from the Actions menu.